Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with Creations De Colores. We are committed to creating high-quality custom products and delivering your order as quickly as possible.

Processing Time

Because most of our products are custom-made and personalized, production begins after your order is placed and payment has been received.

Typical processing time is 3–4 weeks, depending on the size and complexity of your order.

During holidays, peak seasons, or large order volumes, processing times may be longer. If a significant delay occurs, we will contact you as soon as possible.

Shipping

Once your order has been completed, it will be shipped using the shipping method selected during checkout.

Estimated shipping times begin after your order has been produced.

Estimated delivery times:

• Economy Shipping: 5–8 business days
• Standard Shipping: 3–5 business days

Please note that shipping times are estimates provided by the shipping carrier and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the shipping method selected.

Any promotional free shipping offers apply only when the order meets the stated requirements.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, if available.

Please allow up to 24 hours for tracking information to update.

Local Pickup

Customers who choose Local Pickup at checkout will receive a notification when their order is ready.

Pickup is by appointment only.

After your order is complete, we will contact you by email or text to arrange a convenient pickup date, time, and location. Pickup may be available in Melrose Park, Bellwood, or at select Deportivo Barona practices or events when arranged in advance.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Creations De Colores is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, the carrier is responsible for delivery.

Creations De Colores is not responsible for packages that are delayed, lost, stolen, or marked as delivered by the shipping carrier. However, we will gladly assist you in filing a claim with the carrier when possible.

Damaged Shipments

If your order arrives damaged, please contact us within 5 days of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the shipping packaging

If the damage occurred during production or shipment and the claim is approved, we will repair, replace, or refund the affected item as appropriate.

Questions

If you have any questions regarding shipping, processing times, or local pickup, please contact us before placing your order.

Thank you for choosing Creations De Colores. We appreciate your business and the opportunity to create something special for you!